FULLY INSURED - FULLY LICENSED - FULLY TRAINED STAFF
WHAT MAKES US UNIQUE
NO HOURLY RATES
NO EXTRA FOR STAIRS
Fixed prices, Not quotes
We operate full time teams working shifts 7 days
We have a unique pricing structure based on averages
We don't put time limits on jobs. We can tell you the average time it will take for a move in your area.
We provide unrivalled customer service and communication
We use booking systems and provide copies of the job sheets to customers
All our removal staff are trained and properly employed, we do Not use self employed staff here
We can price removal jobs quickly because of the way we are set up. The way we are set up means we can work using averages to provide a fixed job price. We adjust our
price structure every 3 months. But a quote will stand for 6 months. This means you get a solid fixed price upfront with minimal questions. Sometimes due to stairs and tight corners jobs sometimes
over run, Don't worry, Our team will inform there manger quickly. Then continue with your move. You will never be rushed and the move will be completed regardless with no extra charge. We use Brand
new vans (under 3 years old)
All vans are baranded
All vans are clean and carpeted
Staff are uniformed, trained and full time employed.
We provide local and long distance moving services.
Moving Van's, Margate, Ramsgate, Broadstairs, Westgate, Birchington, herne bay, whitstable, Sittingbourne, Gillingham, favisham, maidstone, Canterbury, Deal Dover,
MAN & VAN - REMOVALS
POINTS TO NOTE
Version 0.3 (06-05-2019)
Our staff are properly vetted, trained and Are experts in there fields. All our staff Will plumb washing machines and dishwashers in for you. Just ask, it’s no extra
and we are happy to do it. Provided the pipe work is in place. Also we don’t charge hourly rates and our team(s) will place your items in the rooms you instruct them too.
(Any problems 020 8243 8519)
About us - The Transporter MAN & VAN - REMOVALS Are owned by and operated by Viking Group Ltd. We have an assortment of vans working shifts 7 days
a week. We price removals based on averages from previous figures. This allows us to give you a quick, Fixed price. Without us having to disrupt you by visiting to quote. The initial quote is for a
basic contents removal. We will discuss other requirements over the phone like dismantling, packing, and if you have outbuildings. Or items which require a bigger team. The initial price is for those
who require a straight foward service. Once your requirments are discussed, You will receive the job sheet for your approval. We curently 01/05/19 have 100% 5* positive feedback on facebook.
JOB SHEETS - We will send you a copy of the drivers job sheet. This also acts as a booking confirmation. It is also an opportunity to review your booking. We hand write our drivers
job sheets on purpose. So please do ask if you struggle to read our hand writing. If you don't receive a job sheet please ask for it. All removals booked are for a basic contents removal unless
otherwise stated on the job sheet.
BASIC CONTENTS REMOVALS - When you book a removal we will quote you initially for a basic property contents removal. This option does not include
packing or dismantling of furniture. Or excessive garden items. (If you have a garden table and some push bikes these are fine and will be included) All items must be bagged/ boxed ready. If you
require dismantling please ask at time of booking. We do provide more comprehensive packages including packing and/ Or dismantling. Please ask for these services at time of booking. The job sheet is
also your confirmation of additional services booked. If any and including excessive garden items. When we ask you to state the amount of bedrooms. Please be clear as if our drivers arrive for a 2
bed property, and there turns out to be 3 bedrooms, The price will be amended. Unless there is a note on the job sheet. Regardless of wether the 3rd bedroom is empty or not. This is because 3 bed
property's. Typically have more boxes/ MISC items than a 2 bed. We can also provide packaging materials. Please see
the storage soloutions page of VikingGroupLtd.co.uk
Or ask about packaging materials when calling.
HOURLY RATES - We don't charge any hourly rates for providing services. Except on packing services. Just fixed Prices, How ever if our
removal teams have to wait for a customer, to obtain keys. Longer than half an hour after the team. Arrives at the drop off address the charges are as follows. £10 per team member per 30 miniuites.
This is because these waiting times can result in back logs. In our work load for which can cause large financial pressures on our part to clear.
Unless arangments are made prior to your move. If it's the last job of the day we usually choose to wave these costs. We try to avoid charging this fee if we can.
Please pre arange for extra time to wait for keys. It can avoid this fee.
GARDEN ITEMS - Please state at time of booking if you have a lot of garden items or items in out houses. If there is a garden table and some push bikes
this won't be charged for. But if there is exsesive garden related items that are not on the job sheet, Then the driver May not be able to take them as the extra time will not of been allocated. The
extra cost will also be significantly higher. Unless its stated in advance and written on the job sheet. There is an additional charge for exsesive garden related items. They are not included in any
basic removal quotes. Unless stated at time of making the booking, and stated on the job sheet. We send a copy of the job sheet for you to confirm we have all the information correct. So that we can
provide you with the best possible service. Please remember to state garden items as the price will be much cheaper if we know in advance.
FLAT PACK FURNITURE - Is not designed to be moved in its Assembled state. If you need our removal team to move flat pack furniture fully assembled then they will. But we can not
accept liability for Damage. on flat pack furniture. We advise you to dismantle prior to our team arriving. We can dismantle for you, But this must be booked in advance. There may be a fee which will
be discussed in advance.
WARDROBES - Unfortunately Wardrobes rarely come out of and go into a new property. This is because of the size and shape of them. We strongly recommend
dismantling prior to your move. We can dismantle wardrobes for you, But only if pre booked to do so, If you do book the dismantling service please check it is added to the job sheet. Removals teams
will not dismantle if it isn't written on there job sheet(s) This excludes small jobs like sofa legs and kitchen tables.
COMPLAINTS - On the job Complaints must be reported to the office 020 8243 8519 Once a complaint is logged, We will
arrange for the driver to meet with you to discuss the complaint/ resolve with you. Complaints are rare and dealt with properly, Fairly The driver must always be present when dealing with complaints.
They will resolve most issues before leaving a job when possible.
OUR VANS - Unless otherwise agreed we choose the size of van for you. We can provide a Luton with a tail lift. This is an old fashioned style of van
associated with moving. We still have these but are moving more towards more Morden and practical alternatives. We would recommend a long wheel base high top. Particularly for local moves were
additional trips are possible. They sit lower on there frame which eliminates the need for tail lifts. They are easier to navigate in small roads and have very similar size loading capacities. (2
Cubic meters difference) It is also safer for your items. For an assortment of reasons, Which our staff can explain if you wish. (Additional trips
are often included at no additional charge on property moves. Please do check at time of booking and ensure additional trips are specified on the job sheet) There is a clear description of van sizes
on our site. Including the details of the size differences. Between old style Luton’s with tail lifts and new low loader Luton’s as well as LWB vans.
INSURANCE - We have goods in transit, Public liability (1M) Courier insurance, Hire and reward and
General business insurance related to the vans. (20k)
When using our 1 man services there are a different set of rules.
We except liability if items are damaged in transit. But if a customer is helping the driver load or take an item(s) out
of Or into a property/ van and damage occurs during loading/ unloading we will in normal circumstances not take liability. If you have 2 of our trained operatives. Or a team then we except liability
as normal. The 1 man services are a cheaper option that we offer. We have to minimise our risk to be able to offer this. This only applies when using 1 man services. Otherwise the normal insurance
and liability responsibilities lay with Viking Group Ltd. As you would expect. The Transporter is a trading name of
Viking Group Ltd.
Our insurance does not cover - Live stock, Pianos, Gas bottles, Paint
Deposits - Deposits paid are always non refundable. The deposit is deducted from the final Balance. We will roll deposits
over if your moving date changes. If we are given 7 days notice.
Any questions please call us on 020 8243 8519
The Transporter MAN & VAN - REMOVALS
Part of Viking Group Ltd
Credit/ debit card, BACS Transfer, Check, Cash
The Transporter MAN & VAN - Removals