THE TRANSPORTER FEEDBACK
Viking Group Ltd
Registered in England and Wales. Operating several businesses under the group. Including The Transporter Removals &
Viking Group waste
Waste management, recycling and disposal in Thanet and Canterbury areas
The Transporter MAN & VAN - Removals
NO HOURLY RATES
NO EXTRA FOR STAIRS
Thanet, Canterbury, Medway, Dover areas
We also provide finance for moving
Storage facilities in:
Thanet, Dover, Gillingham
The Transporter Couriers
Provides a courier and man & van service covering Thanet, Canterbury, Medway, Kent areas
We are the pioneers behind:
Pay Weekly Removals, Pay Monthly Removals,
The Transporter Removals
Part of Viking Group Ltd
Terms and conditions of service
Version 0.5 (09-01-2020)
Our" Refers to Viking Group Ltd
Us" Refers to Viking Group Ltd
We" Refers to Viking Group Ltd
You" Refers to the Customer
Your" Refers to the Customer
ABOUT US - Our movers are vetted, trained and uniformed. All have been inducted. All our staff are able to plumb washing machines and dishwashers in for you. It’s no extra and we are happy to do it. (Provided it is possible) Please note that we are unable to disconnect hardwired or gas appliances. We operate a No hourly rates and No extra for stairs policy. (See terms below for caps) On fixed price moves. We do also offer some services as pay by the hour. Our teams will place your belongings in the rooms. As per your instructions on the day. Both upstairs and down. But not in lofts or basements Unless agreed prior to your move. Our moving teams are 5* rated. All of our Van's are clean, Branded, Carpeted and under 4 years old. Any questions please call your local number on the website. Or If you are hard of hearing, Or if you prefer to text. The text phone is: 07565 324092 The Transporter, Is a trading name of Viking Group Ltd.
Contracts - These terms form the contract between you and us. The terms of which become active Upon receipt of any service(s) you receive from us. Or from when you receive the job sheet and give us your final confirmation to proceed. The old style contracts have now been replaced with this new system. This is to simplify the process and cut down on paperwork.
PRICING - We have a unique pricing system based on previous averages. This information enables us to form a fixed price
List. A large percentage of property moves. Can be priced over the phone with us. This means you can obtain a price quickly. All advertised and initial moving prices. Are based on a basic contents removal. (Described below) Unless otherwise stated at the time of booking.
The balance of any removal must be paid in advance. Or cash/ Card once loaded.
Except were alternative arrangements are in place.
Some of our services are charged by the hour. If this is the case prices are rounded up to the nearest half hour.
Late Payments - The balance of any removal must be paid in advance. Or cash/ Card once loaded. Except were alternative arrangements are in place. If paying on invoice please check any additional terms on the invoice. If you are using a finance agreement. Please check your finance agreement for additional terms.
JOB SHEETS - We will send you a copy of the drivers job sheet. This also acts as a booking confirmation. It is also an opportunity to review your booking. We hand write our drivers job sheets on purpose. So please do ask if you struggle to read our hand writing. If you don't receive a job sheet, please ask for it. The initial Or advertised prices for removals are normally for a basic contents removal. (Described further down) Please ensure anything specific. Or any added services have been added to the job sheet. If providing an itemized list for a smaller move. Or for the man and van service. Please ensure the list is in full on the job sheet. Any additional items not on the job sheet. Are not included in the fixed price. We will send a van that we feel is appropriate for your item list. When booking a property move We will ask you how big the property is. This relates to the property you are moving from. If you tell us your 3 bed property is a 2 bed property. The price will be amended to the correct price. Even if you have emptied or don't use 1 of the bedrooms. Unless the property size has been discussed and noted on the job sheet. This is because a three bed property on average. Is bigger than a two bed property and our prices are based on averages. (The section above relates to over the phone quotes) If you are paying by the hour please disregard this section.
BASIC CONTENTS REMOVALS -
This includes all of your indoor furniture, Bags, boxes and misc items. Moved from your current address. To your new address. Placed in rooms as per your instructions on the day. It does not include garden or outbuildings, Packing or wrapping. There are some items. We must know about before attending. They are American fridges, pianos, Commercial gym equipment, Fish tanks, Specialist items, Artwork worth more than £50, TVs over 40 inch Or with curved screens. If you do have any of these items just let us know when booking. If there not on the job sheet. We may be unable to take them.
In the first instance when booking the moving team. We will give you the price for a basic contents removal. This is the cheapest way to move home with a moving company. This option does not include packing or dismantling of furniture. All items must be bagged/ boxed ready. (Were possible and within reason) If you require dismantling, packing, Wrapping etc. Please ask at time of booking. We just need to know about these things in advance. Garden, garage and other outbuildings. Are not included in the basic contents removal price. But these can be added just let us know at time of booking. Just a small garden table. Or small BBQ will not incur extra costs. The additional cost for a small or part garden load is normally around £40.00.
GARDEN ITEMS - This section mainly relates to over the phone quotes.
Garden items are excluded from basic contents removals. Unless added at the time of booking. This includes garages, sheds and outbuildings. These items can be added of course. They are charged separately the initial price presumes. That you do not have any garden. Or out building items. So please let us know if you do. Garden items are taken separately were possible. Because there is often insects, Mud Etc. So it's best to separate garden from house contents anyway. There is also the fact plants, tools etc. Do not stack well A small garden load is usually around £40.
FLAT PACK FURNITURE - Is not designed to be moved in its Assembled state. If you need our moving team to move flat pack furniture. Whilst it is fully assembled then they will. (except Three door wardrobes Or bigger). But we can not accept liability for flat pack furniture Damage. There is rarely an issue but we advise you to dismantle just in case. Or we can dismantle and rebuild for you. Just let us know in advance. Normally dismantling is £15 per task and per item (For most items). We don't charge for dismantling table legs. or for taking the backs of sofas. Or for sofa legs.
PACKING RELATED DAMAGES - We offer a full packing service. We also provide a full unpacking service. If you have decided to pack your home contents yourself. Then Viking Group Ltd can not accept liability for damages. Caused Inside of boxes or packaging. Were the outer box or packaging has not been damaged. Unless we have provided a paid packing service. This includes but Is not limited to. TVs, computer monitors, Pictures and mirrors. When damage occurs as a direct result of inadequate packaging. Were we have not provided a paid for packing service. We do offer a full packing and wrapping service. If you do not wish us to provide a full wrapping service. We will take limited liability for minor damage. This is the only way we can offer the cheaper moving options. It is advised that you wrap all furniture adequately. (Minor damage is damage that does not affect the use of the item, Is cosmetic. Or could have been avoided. If the item was wrapped/ bubble wrapped sufficiently.
TVs and screens must be boxed for us to take liability in all cases. Unless we have provided a full and paid for packing service. Please remember We do take all precautions and care with your items. This portion of the terms is just precautionary on our part.
WARDROBES - It is common for wardrobes to not fit upstairs when they are going into a new property. This is because of the size and shape of them. We strongly recommend dismantling prior to your move. We can dismantle wardrobes for you. But please book the dismantling service prior to our arrival. Also please check it is added to the job sheet. If we are dismantling a wardrobe or other furniture.
We do move wardrobes in there assembled state. If the wardrobe fits out of the old and into the new property. (Except 3 door wardrobes)
COMPLAINTS - On the job Complaints must be reported to the driver and to the office. Once a complaint is logged we will arrange for the driver to meet with you. Discuss the complaint/ resolve with you. Complaints are rare and dealt with Fairly. The driver must always be present when dealing with complaints. The driver will resolve most issues before leaving a job. Complaints must be received within 48hrs. So please check everything is ok before the movers go. Because office staff are not present during the move. The driver will make final judgment on behalf of Viking Group Ltd.
OUR VANS - Unless otherwise agreed. We use Long wheel base high top van(s). We do not in general use lutons or lorrys. This helps us keep the price down and we also find them better for loading. Compared to a traditional box van or luton. (Just our opinion) For an assortment of reasons which our staff can explain if you wish. There is a clear description of van sizes on our site. LWB stands for Long Wheel Base (Peugeot boxer L4 models). Sometimes our vans go in for service or maintenance. During these times we may need to use a different type of van.
KEY HANDLING/ WAITING TIME/ HOURLY RATES - If paying by the hour we round the hour up to the nearest half hour point. The rest of this section applys to fixed price moves ONLY.
FIXED PRICING - We operate a hourly rates policy on most work we carry out. But in order for us to comply with our employer responsibilities. We are required to cap the length of time that a fixed price can cover.
There will be a maximum amount of hours. Written on the job sheet. These hours are used before any additional hourly rates will be charged. The fee if applicable is well below the national average. It is charged at £15 per hour and per team member. (It's just to cover movers pay) This is to protect us from things like having to park in the next street, Waiting for keys, Or the property your moving into not being ready. As these factors are normally unforeseen. There for can not be accounted for. When issuing an otherwise fixed price. If applicable this is charged in 30 minute intervals. at £7.50 per team member.
Don't worry The amount of moves that run over the cap on hours. Was less than 4% upto December 2019.
STAIRS - We are the only moving company (That we are aware off). To not charge extra for stairs. Obviously there has to be a cap and the cap is 30 Stairs. If there are more than 30 stairs will need to complete a property assessment. This normally takes about 10 minutes. If you have requested a quote. Or are having a quote over the phone. We must be told in advance if there are over 30 stairs. Because we may need to supply extra mover(s) Or add extra time. (That's 30 stairs per property, Not in total)
DEPOSITS - Deposits are deducted from the final Balance. We will roll deposits over if your moving date changes. If we are given 10 days notice including weekends. It is just the minimum deposit stated on the job sheet that is non refundable. If you have paid in full then the rest can be refunded/ rolled over. If we are informed within 72hrs before the job start time.
PRIVACY - All the information you provide to us such as addresses and phone numbers. Are kept confidential and used only for the purposes of providing service(s). That you have indicated your interest in. We do not use the information for marketing and we do not sell any details on. Please check that All messages received via social media, email, text message. Or WhatsApp Are listed on www.vikingGroupLtd.co.uk Please check the method(s) of communication you choose are listed on the Viking group website (www.VikingGroupLtd.co.uk) Please note that we must comply with any Court orders for information made to Viking Group Ltd. We may use your information to enforce Viking Group Ltd invoices. Or if our finance partner(s) request information relating to a finance agreement.
Finance Agreements - Full finance terms are on your finance agreement. Please also see the finance agreement. Please note all fixed price removals are subject to key handling charges. Any additional charges incurred during the move. Will need to be charged separately to the finance agreement. The moving service is provided by Viking Group Ltd. Trading as The Transporter Removals. Please note we are unable to offer advice on financial products. You must decide which option works for you. You must decide if finance is right for you. We reserve the right to refuse any finance to any person(s). Or to Any organisation(s) For any reason(s) we choose. It is your responsibility to check that the online finance agreement is correct. That you can easily afford the payments. The payment schedule is appropriate for you and any other details are correct. Please also read the full terms of the finance agreement. The finance offered by us is always 0% APR. Credit reference agencies are notified and used as part of the finance agreement. In the event of any complaint or insurance claim. The full finance amount must be paid in full before action can be taken. Please also read your finance agreement.
Viking Group Ltd trading as "The Transporter Removals" and "Pay Weekly Removals" is not the lender. We are the service provider and introducer.
1 MAN SERVICES - When using our 1 man services there are a different set of rules.
We accept liability if items are damaged in transit. But if a customer is helping the driver to load. Or unload an item(s) out of. Or into a property/ van and damage occurs during loading/ unloading. We will in normal circumstances not take liability. If you have 2 of our trained operatives or a team. Then we can accept liability as normal within the terms of service. The 1 man services are a cheaper option. We have to minimise our risk to be able to offer this. This section applies when using our 1 man and van service(s) (Please also see (Packing related damages) All claims must be received within 48hrs.
Insurance - Our insurance
Does not cover - Live stock, Pianos, Gas bottles Or tins of paint.
If our free and included level of insurance cover does not meet your needs. Then We can arrange either a bespoke insurance policy as part of your moving quotation. Or you can arrange your own additional moving cover if you prefer. Below is the free and included levels of cover.
(This is the level of cover we provide as standard)
Public liability (1M)
Courier liability (1M)
Hire and reward-
Goods in transit (25K)
Motorcycle transit (25K)
As with all insurance there is an excess which is £250
If using the full packing and wrapping services it’s reduced to £50
The Transporter Removals
Part of Viking Group Ltd
Viking Group Ltd
Terms & Conditions